AR Workbench. Cash application on one screen.
Open invoices, floating credit memos, unapplied payments and deposits for one customer, side by side. Six ordered matching rules suggest each application and say why; the clerk accepts, and one save creates the native Customer Payment, credit application or Deposit Application. Nothing reaches the GL any other way.
Every floating credit, matched and explained.
Customer workbench
Balance, unapplied total, oldest open item and credit used across the top; open invoices and floating items in two grids below, every amount editable in place.
Match suggestions
Six ordered rules (exact amount, reference, source link, discount, tolerance, oldest-first) propose applications and name the rule that fired. Nothing applies until the clerk accepts.
One save, native records
A single save creates the Customer Payment, credit memo application or Deposit Application. Deposits stay apart from payments so the two never get confused.
Short-pays & disputes
Paying less than the invoice opens a reason, notes, follow-up and owner, and the memo writes itself. Save waits until a reason is picked.
Worklist & remittance import
A nightly aging job builds six queues, including returns never applied and unapplied cash. Remittances come in by CSV or paste.
Approvals & reports
Write-offs and un-applies over a threshold go to a manager. Six reports cover aged unapplied credits, short-pay by reason and DSO against unapplied-adjusted DSO.
Five roles, one customer screen.
Guardrails for the four classic AR pitfalls.
- No blind auto-apply.Every suggestion shows its rule and waits for a person. Rule order is an admin setting, changed without a deploy.
- No ghost returns.A credit memo from a return that was never applied gets its own queue, with the source invoice linked.
- Context on every short-pay, deposits kept apart.Short-pays carry a reason and an owner, and deposits apply only through a Deposit Application, saved on their own.
See AR Workbench on a real remittance.
We'll walk your AR team through two demo customers: Harbor Lights Marine, with short-paid invoices and a check waiting to be matched, and Northwind Fabrication, with a return credit that was never applied.